At Price Point Electronics, we are committed to offering high-quality products and ensuring that our customers are satisfied with their purchases. Our warranty policy provides peace of mind, knowing that your electronic products are protected against defects and malfunctions. Please read our warranty policy carefully to understand the terms and conditions that apply.
1. Warranty Coverage
- Manufacturer’s Warranty: All products sold at Price Point Electronics are covered by the manufacturer’s warranty, which protects you from defects in materials and workmanship. The specific warranty duration and coverage may vary depending on the brand and product category.
- Warranty Scope: The warranty covers defects in materials and workmanship under normal use. It includes:
- Repair or replacement of defective parts
- Labor charges for repair
- Replacement of faulty devices (if necessary)
- Product Categories with Standard Warranty:
- Mobile Phones & Tablets: 12-24 months (varies by brand)
- Laptops & Computers: 12-24 months (varies by brand)
- Televisions & Audio Equipment: 12-36 months (varies by brand)
- Smartwatches & Wearables: 12 months
- Home Appliances: 12-24 months (varies by product)
2. Warranty Terms
- Proof of Purchase: To be eligible for warranty services, you must provide the original proof of purchase (receipt or invoice) showing the date and place of purchase. The warranty is only valid for products purchased from Price Point Electronics stores or the website.
- Warranty Period: The warranty period starts from the date of purchase. If the warranty period is different for specific products, it will be clearly stated on the product packaging or purchase receipt.
- Repairs and Replacements: If a product is found to be defective within the warranty period, Price Point Electronics will repair or replace it, depending on the nature of the defect and the manufacturer’s terms.
3. Warranty Exclusions
The warranty does not cover the following:
- Accidental Damage: Damage caused by accidents, drops, spills, or misuse is not covered by the warranty.
- Liquid Damage: Water damage or liquid-related defects are not covered under the warranty.
- Normal Wear and Tear: Issues that result from regular use, such as battery degradation or screen wear, are not covered.
- Unauthorized Repairs or Modifications: If the product has been altered, repaired, or opened by unauthorized personnel, the warranty will be void.
- Improper Usage: Damage caused by improper handling, installation, or use contrary to the manufacturer’s instructions.
- External Accessories: Accessories like chargers, cables, earphones, and other external items are not typically covered unless explicitly stated by the manufacturer.
4. How to Make a Warranty Claim
- In-Store Warranty Service: If you purchased the product from one of our physical stores, bring the item, along with the proof of purchase, to any Price Point Electronics location. Our staff will assist you in processing the warranty claim.
- Online Warranty Service: If your purchase was made online, contact our customer support team at warranty@pricepoint.co.ke to initiate the warranty claim. Please provide details about the issue and attach a copy of the proof of purchase. We will guide you on the next steps, including how to return the product for repair or replacement.
5. Warranty Repair Process
- Evaluation: Upon receiving the item for warranty evaluation, our technicians will inspect the product to determine the cause of the issue. If the problem is covered by the warranty, we will proceed with the repair or replacement.
- Repair or Replacement: Depending on the manufacturer’s warranty policy, we will either repair the item or replace it with a new or refurbished product of similar value. If the product is deemed non-repairable or unfit for replacement, a refund may be issued.
- Repair Timeframe: Warranty repairs typically take 5-10 business days to process. Complex repairs or products requiring parts from the manufacturer may take longer. We will provide you with an estimated repair time.
6. Warranty on Refurbished Products
Products sold as “refurbished” or “pre-owned” come with a limited warranty that covers defects in materials or workmanship. The warranty period and coverage for these products will vary and be specified at the time of purchase.
7. Warranty Transferability
Warranty coverage is non-transferable. Only the original purchaser is eligible for warranty service, and it is linked to the product’s serial number. If the product is resold or transferred to another individual, the warranty may be void.
8. Customer Responsibility
- Backup Data: Before submitting your device for warranty service, ensure that all data is backed up. We are not responsible for any data loss during the repair process.
- Factory Reset: For security reasons, we may require you to perform a factory reset on your device before submitting it for repair. Please ensure all personal information and accounts are removed from the device.
9. Extended Warranty (Optional)
- Extended Warranty Plans: Price Point Electronics offers extended warranty plans for many products, allowing you to extend your warranty coverage beyond the standard manufacturer’s terms. Contact our customer service team for more details on available plans and pricing.
10. Customer Support
If you have any questions about your product’s warranty, or need assistance with a warranty claim, please contact our customer support team:
- Email: warranty@pricepoint.co.ke
- Phone: +254 712 809 729
- Website: www.pricepointke.com