Thank you for shopping with Price Point Electronics! We strive to provide a seamless shopping experience, including fast and reliable shipping for all our customers. Please review our shipping policy to understand how we handle your orders and deliveries.
1. Shipping Locations
We offer shipping to various locations across Kenya. Whether you’re located in Nairobi, Mombasa, Kisumu, Eldoret, or any other major town, we aim to get your order to you as quickly as possible.
2. Shipping Methods
- Standard Shipping: This is our standard shipping option, where we deliver products within 3–7 business days after processing your order. Delivery times vary based on your location and product availability.
- Express Shipping: For faster delivery, we offer an express shipping service. Orders using this method are typically delivered within 1–3 business days. Express shipping is available for an additional fee, which will be calculated at checkout.
3. Shipping Fees
- Standard Shipping: Shipping fees for standard delivery will be calculated based on your delivery address. These fees will be displayed during checkout before you confirm your order.
- Free Shipping: We offer free shipping on certain products or for orders over a specific value. Look out for promotions or free shipping offers that may apply to your order.
- Express Shipping Fees: Express shipping fees are calculated at checkout and are based on the size, weight, and destination of your order.
4. Order Processing Time
- Orders are typically processed within 1–2 business days of receiving your order. Orders placed on weekends or public holidays will be processed the next business day.
- In some cases, orders may require additional time for processing due to product availability, customization, or external factors such as public holidays or stock updates. If this happens, we will notify you via email or phone with an updated delivery timeline.
5. Delivery Timeframes
- Standard Shipping: Delivery for standard shipping generally takes between 3 to 7 business days depending on your location. Rural areas or regions with less frequent courier services may experience longer shipping times.
- Express Shipping: For express shipping, you can expect delivery within 1 to 3 business days for most major cities. Remote or rural areas may take a bit longer.
6. Delivery Confirmation
Once your order has been shipped, we will send you a shipping confirmation email that includes a tracking number. You can use this tracking number to monitor the progress of your shipment on the courier service’s website.
7. Shipping Delays
While we make every effort to ensure timely delivery, shipping delays may occasionally occur due to unforeseen circumstances such as:
- Inclement weather
- Shipping carrier issues
- Customs or import processing delays (for international shipments, if applicable)
- High demand during peak shopping seasons (e.g., holidays, sales events)
If your order is delayed, we will notify you and provide an updated delivery estimate.
8. Shipping Restrictions
- Shipping to P.O. Boxes: We are unable to ship to P.O. Boxes. Please provide a physical address for delivery.
- International Shipping: Currently, we only offer shipping within Kenya. We do not ship to international locations. However, if you are purchasing from outside Kenya, you may wish to use a third-party shipping service or courier.
9. Product Availability
We make every effort to ensure that all products listed on our website are available for shipping. However, in rare cases, a product may be out of stock or unavailable after you’ve placed your order. If this happens, we will notify you immediately and offer a full refund, alternative products, or a delayed delivery option, depending on your preference.
10. Shipping Address
- Please ensure that the shipping address provided is correct and complete. We are not responsible for any delays or issues resulting from incorrect or incomplete shipping information.
- If you realize that you’ve provided an incorrect address after placing your order, please contact our customer support team as soon as possible. We may be able to update the address before the order is dispatched.
11. Missing or Damaged Shipments
- Missing Shipments: If your package does not arrive within the expected delivery window, please contact our customer support team, and we will work with the shipping carrier to investigate the issue.
- Damaged Shipments: If your package arrives damaged or defective, please report the issue to us within 7 days of receipt. We will assist you with filing a claim and arranging for a return or replacement.
12. Contact Information
If you have any questions or need assistance regarding your order or shipping details, please contact our customer support team:
- Email: customer@pricepoint.co.ke
- Phone: +254 712 809 729
- Website: www.pricepointke.com
This shipping policy page helps ensure that your customers are well-informed about shipping times, fees, and processes. Feel free to adjust details such as delivery times and shipping charges based on your specific services and customer needs.