Risk Disclosure

At Price Point Electronics, we strive to provide high-quality products and services to our customers. However, as with any purchase or transaction, there are certain risks involved. We believe that it’s important to fully disclose these risks so that our customers can make informed decisions when purchasing electronics or using our services. By accessing our website and making purchases, you agree to the terms outlined in this risk disclosure.

1. Product Risk

• Product Availability and Delays: While we make every effort to ensure that products are available as listed on our website, there may be instances where a product is out of stock or discontinued. In such cases, we will notify you and offer alternatives or a refund. Delivery of products may also be delayed due to external factors such as shipping carrier issues, customs delays, or high demand.
• Compatibility Risks: It is the customer’s responsibility to ensure that the products they purchase are compatible with their existing systems (e.g., operating system, network infrastructure, or device setup). We recommend checking product specifications and compatibility before making a purchase. Price Point Electronics is not responsible for any issues arising from product incompatibility.
• Product Defects or Malfunctions: While we only sell products that are covered by manufacturer warranties, there is still a risk that products may experience defects or malfunctions. We advise customers to carefully follow all user manuals and guidelines to reduce the likelihood of product issues. In case of defective or malfunctioning products, customers should follow our returns, exchanges, or repair policies.

2. Financial Risks

• Price Fluctuations: Prices of electronics and related products may fluctuate due to market demand, currency changes, and manufacturer pricing adjustments. Prices are subject to change without notice, and any promotional offers or discounts may also change at any time.
• Payment Risks: Although we use secure payment gateways for all transactions, there is always a risk of fraudulent activity, such as unauthorized payments or credit card fraud. We encourage customers to protect their account details and use trusted payment methods when making purchases online.
• Transaction Disputes: While we strive for transparency in our pricing and transactions, there may occasionally be disputes over charges, payments, or refunds. Customers are advised to review their order details and payment confirmations carefully before completing transactions. If any issues arise, please contact our customer support team immediately.

3. Warranty and Service Risks

• Limited Warranty Coverage: All products sold by Price Point Electronics come with the manufacturer’s warranty, which typically covers defects in materials or workmanship. However, warranties are subject to the terms and conditions set by the manufacturer, and not all issues are covered under warranty. Warranty exclusions may include accidental damage, misuse, or unauthorized repairs. Please read the warranty terms carefully before making a purchase.
• Repairs and Service Delays: If your product requires repair under warranty or outside of warranty, there may be delays in the repair process, depending on factors such as part availability or service demand. While we aim to repair products as quickly as possible, we cannot guarantee specific repair times. Extended repairs may result in a delay in receiving your product back.

4. Technology Risks

• Data Loss or Security Risks: If you submit a product for repair, trade-in, or return, please ensure that you have backed up all personal data. Price Point Electronics is not responsible for any loss of data during the repair process or any other services. There is always a risk of data breach, and while we make every effort to ensure your personal information is secure, we cannot guarantee 100% security.
• Technology Obsolescence: Electronic products may become outdated over time due to technological advancements. A product that is state-of-the-art at the time of purchase may lose its functionality or become obsolete as new technologies are developed. This is a natural part of the electronics industry, and customers should be aware of the potential for rapid changes in technology and product features.

5. Third-Party Risks

• Third-Party Services: Price Point Electronics may work with third-party suppliers, service providers, or vendors for certain products or services, including delivery, repairs, and warranty claims. We cannot be held responsible for any issues or delays caused by third parties. Customers should direct any complaints regarding third-party services to the relevant service provider.
• Third-Party Links: Our website may contain links to external websites, including manufacturers’ websites and affiliate links. These third-party sites are not under our control, and we are not responsible for their content, security, or practices. We encourage you to review their terms of service and privacy policies before engaging with them.

6. Customer Responsibility

• Proper Use of Products: It is important that customers use products in accordance with the manufacturer’s instructions and guidelines. Misuse of products, improper installation, or failure to follow recommended procedures may result in damage to the product, personal injury, or voiding of warranty coverage.
• Return/Exchange Policies: While we have clear return, exchange, and repair policies, there may be instances where a product does not qualify for a return or refund. Customers should be familiar with these policies and act promptly to resolve any issues that arise.

7. Legal and Regulatory Risks

• Consumer Protection Laws: Price Point Electronics adheres to consumer protection laws in Kenya. However, there may be instances where products or services fall outside the scope of consumer protection, depending on the specific circumstances of the transaction. Customers need to understand their rights under Kenyan law when purchasing electronics.
• Import/Export Restrictions: Some products may be subject to import or export restrictions. Price Point Electronics will comply with all applicable customs and import/export regulations. It is the customer’s responsibility to ensure that any international purchases comply with local laws in their country.

8. Limitation of Liability

• Limited Liability: Price Point Electronics, its affiliates, and employees are not liable for any indirect, incidental, special, or consequential damages arising from the use of our products or services, including but not limited to loss of profit, data loss, or business interruption. The customer’s sole remedy in case of a defective product or service is the repair, replacement, or refund as outlined in our policies.
• Exclusion of Liability: We make no representations or warranties regarding the accuracy, reliability, or completeness of the information provided on our website or in our marketing materials. Customers should verify all information independently before making a purchase.

Contact Information: If you have any questions or concerns about the risks disclosed above or any other aspects of our services, please contact our customer support team:

• Email: customer@pricepointke.com
• Phone: +254 712 809 729
• Website: www.pricepointke.com

This risk disclosure page ensures that customers are aware of potential risks when purchasing products, using services, or engaging with the website. It also emphasizes customer responsibility and the company’s limitations in certain situations. Be sure to adjust the content to reflect specific policies, terms, and legal requirements that apply to your business in Kenya.