At Price Point Electronics, we are committed to providing high-quality products and excellent customer service. We understand that sometimes things don’t work out as expected, and we want to make returns as simple and hassle-free as possible.
Please read our return policy carefully to ensure a smooth return process:
1. Eligibility for Returns
- Product Condition: Items must be returned in their original condition—unopened, unused, and with all original packaging, manuals, accessories, and receipts.
- Timeframe for Returns: You can return products within 14 days from the date of purchase for a full refund or exchange, provided the items are in resalable condition.
- Non-returnable Items: Certain products are non-returnable, including:
- Opened software, DVDs, and media.
- Products with broken seals or damaged packaging.
- Items marked as “Final Sale” or “Non-returnable.”
2. Return Process
- In-store Returns: If you made your purchase at one of our stores, please bring the item, receipt, and all original packaging to the store for a return.
- Online Returns: For products purchased online, contact our customer service team at returns@pricepoint.co.ke to initiate the return. We will provide a return shipping address, and customers are responsible for the cost of return shipping unless the item is defective or wrongfully delivered.
- Refunds: Once we receive your returned product and verify its condition, we will process your refund to your original method of payment within 5-7 business days. For bank transfers, it may take a few additional days depending on your bank.
3. Defective Products
If your product is defective or damaged upon arrival, please contact our customer service team immediately at returns@pricepoint.co.ke. We will offer a replacement or refund, and we will cover the shipping costs for returning the defective item.
4. Exchanges
If you wish to exchange your product for another item, please contact us at returns@pricepoint.co.ke or visit one of our stores. Exchanges can only be made for items of equal or lesser value.
5. Refund Processing
Refunds will be processed via the original payment method (credit card, mobile money, or bank transfer). If the original payment method is unavailable or invalid, we will issue a refund in the form of a store credit or voucher.
6. Warranty
All electronics sold by Price Point Electronics are covered by a manufacturer’s warranty. The duration and coverage of the warranty vary by product category and brand. For warranty claims, please contact us, and we will guide you through the process.
7. Customer Support
For any questions or concerns regarding returns, please reach out to our customer support team:
- Email: returns@pricepoint.co.ke
- Phone: +254 712 809 729
- Website: www.pricepointke.com
This policy ensures a straightforward return process while protecting the company from any misuse. Be sure to adjust this to fit any specific details or legal requirements for the region.