Refund and Returns Policy
Welcome to Price Point We strive to ensure your shopping experience is exceptional. Below, you’ll find our refunds and returns policy.
1. Returns and Exchanges
1.1 Eligibility
You may return or exchange a product within 14 days of the purchase date if it meets the following conditions:
- The product is unused, in its original packaging, and accompanied by proof of purchase.
- Digital products (e.g., game keys, downloadable content) must not have been redeemed or activated.
1.2 Non-Returnable Items
The following items are not eligible for return or exchange:
- Digital products that have been redeemed or activated.
- Products damaged due to misuse, neglect, or improper handling.
- Products not in their original condition or packaging.
2. Refund Process
2.1 Initiating a Return
To initiate a return or exchange, please get in touch with our customer service team within 14 days of the purchase date. You can reach us via our contact page.
Once your return is received and inspected, we will notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
2.2 Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
2.3 Refund Method
Refunds will be issued using the original payment method or store credit, as per your preference. Refunds will be processed within 7-10 business days after we receive the returned item.
3. Cancellations
3.1 Order Cancellations
You may cancel an order before it has been shipped or processed. Our standard return policy applies once an order has been shipped or processed.
4. Exceptions
4.1 Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately to arrange a replacement or refund.
4.2 Digital Products:
Once a digital product (e.g., game key, downloadable content) has been redeemed or activated, it is not eligible for return unless it is defective.
5. Contact Us
If you have any questions about our Refund and Returns Policy, please contact us through our contact page. Our customer service team is here to assist you and ensure your gaming experience with Gamer Gear is enjoyable and seamless.
6. Policy Updates
Please note that we may update our Refund and Returns Policy from time to time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for changes.
Thank you for choosing Price Point Electronics.