Shipping Policy

• Same-Day Delivery (Nairobi): We offer same-day delivery within Nairobi for orders placed before 4 PM.
• Next-Day Delivery (Outside Nairobi): Orders outside Nairobi will be delivered within 1-2 business days.
• Shipping Costs: Shipping fees are calculated at checkout based on your location and order size.
• Payment on Delivery (Nairobi): Customers in Nairobi can opt for Pay on Delivery.
• Payment on Order (Outside Nairobi): Payment must be made in advance for orders outside Nairobi.

Returns & Exchanges Policy

• Eligibility: Returns and exchanges are accepted within 14 days of delivery for unused, unopened items in their original packaging.
• Damaged/Defective Items: For damaged or defective items, contact us within 48 hours of delivery for a full refund or replacement.
• Return Process: To initiate a return or exchange, contact our customer service team at returns@pricepoint.co.ke or +254 712 809 729.
• Return Shipping: Customers are responsible for return shipping costs unless the product is defective or damaged.

• Duration: All electronics sold by Price Point Electronics come with a 1-year warranty unless stated otherwise.
• Coverage: The warranty covers defects in materials or workmanship under normal use.
• Exclusions: The warranty does not cover damages caused by accidents, misuse, or unauthorized repairs.
• How to Claim: To claim warranty service, please contact our customer support team at warranty@pricepoint.co.ke or +254 712 809 729.
•  with your order details and proof of purchase.
• Repair or Replacement: Depending on the issue, we will repair or replace the defective item within the warranty period.